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Shipping

SHIPPING AND HANDLING

Free express shipping within Australia on orders over $100.

 

WITHIN AUSTRALIA:

Policy

All Australian domestic orders are shipped using eParcel, a registered freight service by Australia Post, whereby you can track your order online. You will be required to sign for delivery.

We recommend providing a daytime address where someone will be available to sign between 9am-5pm.

Shipping charges

All orders over $100 are shipped free of charge. A flat rate shipping fee of $10 AUD (standard) or $12 AUD (express) applies to all orders shipped within Australia under $100. You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.

Shipping time

Please allow up to 48 hours for us to process your order after it is placed. Generally, if you place an order before 12pm, it will be sent that afternoon. During sale periods, processing time may be longer. Orders placed on a weekend day will be processed within 48 hours of next business day. Once dispatched, E-Parcel provides Designer Forum customers with a 1-2 day delivery service (express) however, please allow additional time for locations outside of metropolitan areas and up to 7 days for Western Australia.

Sale shipping time

Please note during sale periods, orders may be subject to delay, so please allow minimum 5 business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.

Any delivery date or time specified by us is a best estimate only and Designer Forum will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

 

INTERNATIONAL:

Policy

We ship globally with the exception of a few countries.

We use eParcel by Australia Post, where at checkout there are two shipping options available. The first is ‘Registered International Post’, which is not trackable via the Australia Post website, the second is ‘Express International Post’, which is trackable via the Australia Post website, both require a signature on arrival.  Note: Neither of these options provides insurance, if you wish to add insurance onto your item please contact us at customercare@designerforum.com.au 

We recommend providing a daytime address where someone will be available to sign between 9am-5pm.

 

Shipping charges

For all international orders shipping fees are as follows:

Express Courier International Post Prices: (this option includes tracking)

New Zealand $20 AUD

The rest of the world $30 AUD

You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.

 

Shipping time

Please allow up to 48 hours for us to process your order after it is placed. Generally, if you place an order before 12pm, it will be sent that afternoon. During sale periods, processing time may be longer. Orders placed on a weekend day will be processed within 48 hours of next business day. 

If you wish to calculate the estimated delivery time of your order please click here. Please note this is an estimate and we cannot guarantee this.

Any delivery date or time specified by us is a best estimate only and Designer Forum will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

 

Taxes and duties

Designer Forum unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees, which may be, imposed rest with the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

 

For any questions, feedback or concerns please email us at customercare@designerforum.com.au.